Terms of service

Welcome to Melange! These Terms and Conditions ("Terms") govern your use of our website [www.melange.mt] and the purchase of products from our store hosted on Shopify.

By using our website or placing an order, you agree to these Terms. Please read them carefully.

1. About Us

Melange
Registered business address: Melange, Triq ix-Xatt, Gzira

Email: customercare@melange.mt

Store hosted by: Shopify Inc.

2. Use of Website

You agree to:

Provide accurate, current, and complete information at checkout

Not use the website for illegal or unauthorized purposes

Not attempt to harm or disrupt the website or its security

3. Product Descriptions & Pricing

We do our best to ensure all product descriptions, prices, and images are accurate. However, we reserve the right to:

Correct any errors or omissions

Change prices without prior notice

Modify or discontinue products at any time

All prices are shown in Euro and include applicable taxes unless otherwise stated.

4. Orders

When you place an order, you agree that:

You are legally capable of entering into a contract

All order details provided are accurate

Orders are subject to availability and acceptance by us

We reserve the right to cancel or refuse any order for any reason, including suspected fraud.

5. Payment

We accept secure payments via:

Shopify Payments

PayPal

Credit/Debit Cards

Other approved methods listed at checkout

All payments are processed securely through Shopify and its third-party providers. We do not store your payment details.

6. Shipping & Delivery

We ship orders within 1-2 business days to Malta and 5-8 business days to Europe.

Delivery times may vary depending on your location

Shipping costs will be calculated at checkout

We are not responsible for delays caused by carriers or customs.

7. Returns & Refunds

Please refer to our Refund Policy below for full details on returns and exchanges.

8. Intellectual Property

All content on our website (text, images, logos, etc.) is the property of Melange or licensed to us. You may not reproduce, modify, or distribute any content without our written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Melange will not be liable for:

Any indirect, incidental, or consequential damages

Loss of data, revenue, or profits

Issues arising from your use or inability to use our website

10. Governing Law

These Terms are governed by the laws of Malta, without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the site constitutes your acceptance.

12. Contact Us

If you have any questions about these Terms, please contact us at:

📧 Email: customercare@melange.mt

📍 Address: Melange, Triq ix-Xatt, Gzira